Travel News – Thomas Cook

We were sorry to learn that the UK tour operator and airline Thomas Cook has been placed in to administration. We really feel for everyone affected by this announcement including customers on holiday, anyone due to travel with them and of course also their employees.

As we offer Thomas Cook holidays and a small selection of TUI holidays featuring Thomas Cook flights through our website, we’re now working alongside the Civil Aviation Authority (CAA) to assist affected customers.

The CAA will now be responsible for operating relief flights to repatriate customers currently on holiday whose flights have been cancelled as close to their original departure time as possible. We will be offering any necessary support where we can. If you are currently on a TUI, Marella Cruises or First Choice holiday and were due to return home on a Thomas Cook flight, please visit for the relevant and up to date information for your new travel plans. As more information becomes available our teams in resort will be in touch to update you, however, customers should continue to enjoy their holidays. Customers on holiday can also contact the dedicated 24-hour helpline: +44 1753 330 330 from overseas.

As a result of this announcement all Thomas Cook Holidays and also TUI, Marella Cruises and First Choice bookings featuring Thomas Cook flights have been cancelled for any customers due to travel from Monday 23rd September until 31st October. The advice is not to travel to the airport. These customers will receive full holiday refunds which will be processed as quickly as possible. For any TUI, Marella Cruises and First Choice customers with Thomas Cook flights due to travel after this date, please bear with us as those tour operators are looking at other options and alternatives for you as a priority.

If you had a Thomas Cook holiday booked with us, we are currently awaiting claims packs for you to claim a full refund. Once these are received we will send these onto you but should you need to contact us our Helpline number is 0203 452 2566. For anyone booked on a TUI, Marella or First Choice holidays using Thomas Cook flights, our customer helpline is 0800 009 3836 or 0203 636 1997. As this is an evolving situation as soon as we have more information we will share updates.

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