These Website Terms and Conditions will apply to: (A) Your Use Of Our Website; (B) Our Supply Of Products And Services; and (C) Our Contact With You.
This CruiseDeals website (“Website”) is owned and operated by TUI UK Retail Limited (“TUI”, “we”, “us”, “our”) a company registered in England and Wales with its Registered office: Wigmore House, Wigmore Lane, Luton, LU2 9TN (company number 01456086) and which trades under a number of brands. We are a member of TUI Group. We are members of ABTA, The Travel Association and our membership number is K0917.
Please ensure that you review all of the following sections of our Website Terms and Conditions carefully before using our Website – your use of and access to any page or part of our Website indicates that you agree to comply with and be bound by all of these terms and conditions.
If you do not agree to our Website Terms and Conditions you will not be permitted to access or use our Website.
A. Your use of our Website
You may only use this Website:
- For your own personal, non-commercial use only (which will at all times be reasonable and not abusive); or
- To obtain information on, check the suitability and availability of our products and services; or
- For purposes legitimately connected with purchasing our products and services; or
- To get into contact with us about your bookings or travel arrangements.
You agree that you shall not:
- Access, extract, use or copy any material or information on this Website for any commercial purpose or for any purposes which are unlawful. In particular, you are not allowed to copy (whether by printing off, storing on disk or in any other way), distribute (including distributing copies), alter or tamper with in any way or use any material contained in this Website except that you may print off any individual page for your own personal use; or
- Use this Website in a way that causes or may cause an infringement of the rights of any other party or which breaches any standards, regulations or codes published by any relevant authority; or
- Use this Website in any way that interferes with or affects the performance of the Website or our systems or which interferes in any way with other users use of the Website; or
- Gain, or attempt to gain, any unauthorised access to our Website, our other systems and/or to the personal data, information or booking data of other users and customers.
Ownership And Use Of Material And Information On Our Website
This Website displays registered and unregistered intellectual property such as brands, designs, data, content, copyright material and trademarks, with rights in the United Kingdom and/or other countries and which belong to us or to companies within the TUI Group or which have been licensed to us. Other product and company names mentioned and third party content displayed on this Website are proprietary to their respective owners. You are not licensed to use any of the marks on our Website unless written permission is granted, and you may not meta tag any of these marks.
Unless otherwise stated, we own (or are licensed to use) the intellectual property rights in the content and information in this Website, including (without limitation) all text, sound, photographs, images, logos, videos, maps, podcasts, blogs, customer reviews, graphics, design, underlying source code and software. Subject to the “Authorised Use” section above, material and information, either whole or in part, from this Website may not be reproduced, copied, republished, downloaded, posted, broadcast or transmitted in any form or medium without our and/or the appropriate owner’s prior written permission.
This Website contains links to other websites that may either be websites operated by companies or brands which are members of the TUI Group of companies or external websites operated by our selected suppliers or partners or other third party websites. Occasionally as you browse, or use the functionality on this Website we may provide you with links or connect you to websites which may be our branded or third-party branded sites. These links or connections are made available so you can search for and purchase additional services, find out further information on our services and your personal travel arrangements quickly and easily and find out about the products and services of our other group companies and brands. Please note that we are not responsible for nor do we endorse the content of these websites and your access and use of these websites will be subject to the terms and conditions of those websites.
We have made available various services, tools and functionality on this Website for your use. The information set out by us on these pages tells you how you can use these services, tools and functionality to find out about view content provided by us, interact with us and (if relevant) submit and share views with other customers. Your use of this Website in these ways is subject to these Website Terms and Conditions.
B. Our supply of products and services
We act in the capacity of an agent on behalf of the Tour Operator (Provider) with whom you book your holiday. You will be subject to the Provider’s terms and conditions, and your agreement for your holiday will be with the Provider and not us. The Provider’s terms and conditions can be found on their website or in their brochure. If requested by you we can send these to you before you make your booking or with your booking confirmation. By confirming your booking you are accepting the Provider’s terms and conditions and our agency terms and conditions. We will do our best to assist you with any issues you may have with the proper performance of the contract with the Provider, however this should be taken up with the Provider directly and we will have no liability in relation to the performance of that contract. If we can’t resolve your complaint you can use ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute and available from www.abta.com.
C: Our contact with you
All details provided by you or collected when you use this Website will be used and held by us in accordance with our Privacy Notice. Information about cookies and their use on this Website can be found in our Cookies Notice.
These terms and conditions do not affect your statutory rights.
When you call us to book your holiday you can pay using your credit or debit card. We can only accept debit cards that are issued in the UK. There are no additional charges when paying by Maestro, MasterCard Debit or Visa/ Delta debit cards. A fee of 2% applies to credit card payments when using credit cards. We also accept bank transfers and building society cheques, however building society cheques require an extra two week’s clearance. Our address is:
CruiseDeals, 2nd Floor, Dunedin House, Thornaby, Stockton On Tees, TS17 6BJ
Updates and Changes
We may remove or make changes to the products, information, content, materials, tools and features on this Website at any time without liability and without notice to you. We also reserve the right to immediately terminate or suspend your use of or access to this Website at any time and without notice if we consider that you have breached any of our Terms and Conditions. We may also change or modify all of any parts of our Terms and Conditions at any time and such changes or modifications shall be effective immediately upon their publication. You should review these regularly to ensure you are familiar with the most up to date version. Browsing and continuing to access or use our Website constitutes your acceptance of the updated terms and conditions and you agree to by bound by the updated terms and conditions.
Whilst we endeavour at all times to keep our pricing as accurate as possible, and whilst all our prices are updated regularly, usually on an intra-day basis, and displayed in good faith, prices displayed by our cruise locator search engine should still be seen as a guide price only. All cruises and flight details are subject to availability and price variation. A final price will be given prior to your holiday being confirmed. Errors are rare but can occur in the pricing system and these cannot be honoured.
To the maximum extent permitted by law, we disclaim all warranties, whether express or implied by statute, custom or usage relating to the information contained in this Website and we shall not be liable for any losses or damages whatsoever, whether in contract, tort (including negligence), or otherwise arising from your use of this Website, or from any interruption or delay in accessing this Website.
This Website has been designed for use within the United Kingdom. By accessing this Website you are agreeing that the courts of England and Wales will deal with any disputes which may arise between you and us, and that English law shall be the applicable law.
ELECTRIC100 discount code – valid from 15th July to 31st August 2019.
£100 off per booking: Offer valid on the Marella Explorer sailing departing on 1st September 2019. No minimum spend applies. Use discount code ELECTRIC100 on the booking page of our website or tell your holiday travel advisor if booking over the phone. Offer must be selected at time of booking and applies to new bookings only, is subject to availability and may be withdrawn without prior notice. The code is not combinable with any other offer. Please see www.cruisedeals.co.uk or the relevant brochure for full booking terms and conditions that apply. Some of the flights and flight-inclusive holidays are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services. Our website and/or brochure will provide you with information on the protection that applies in the case of each holiday and travel service offered before you make your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk. Marella Cruises is a trading name of TUI UK Limited, a member of TUI Group. Registered Office: Wigmore House, Wigmore Lane, Luton, LU2 9TN. Registered in England No: 2830117. ATOL No: 2524. ABTA No: V5126.
Prices – All Cruise Lines
We endeavour at all times to keep our prices as accurate as possible, and whilst our prices are updated regularly and displayed in good faith our prices should be seen as a guide only. All holiday and flight details are subject to availability and price variation. A final price will be given to you prior to confirming your holiday. Errors are rare but can occur in our pricing system and these cannot be honoured.
When cruise lines offer Buy One Get One Free, Buy One Get One Half Price or 25% discount etc – these discounts have been taken into account in our pricing and the price you see is per person.
Our best deals are always online. However, should you need help; our sales team are available to assist you with your booking. All bookings made over the telephone do not incur a booking service fee and voucher codes can be used if booking over the telephone.
Low Deposit offer applies to selected new Marella cruise bookings only departing from 1st November 2018 – 31st October 2020.
Low deposits on short and mid-haul cruises are from £75pp, with a full deposit balance of £200pp. Low deposits on long-haul cruises are from £125pp, with a full deposit balance of £250pp. The full deposit will be due within 12 weeks of booking your cruise, or you will be required to pay the remainder of the total holiday cost, whichever date comes sooner depending on when you booked your holiday. If you cancel your holiday you still have to pay the full deposit. Deposits are not available on holidays departing within 12 weeks of departure, where full payment is required at the time of booking.
Prices featured are subject to availability and may change or be withdrawn without prior notice. Please see www.cruisedeals.co.uk or the relevant brochure for full booking terms and conditions that apply.
All the flights and flight-inclusive holidays are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate. Marella Cruises is a trading name of TUI UK Limited, a member of the TUI Group. Registered office: Wigmore House, Wigmore Lane, Luton, Bedfordshire, LU2 9TN. Registered in England No: 2830117. ATOL 2524, ABTA V5126
Marella Cruises may from time to time offer a low deposit option and if you take advantage of this offer your deposit is payable over more than one payment. If, however you decide to cancel before all payments are made you are still liable to pay the full deposit.
Additional Onboard Information
The below information will vary depending on your Provider, please check directly with them and/or check your full Provider’s terms and conditions for further information before booking. The Provider’s terms and conditions can be found on their website or in their brochure. If requested by you we can send these to you before you make your booking.
Most Provider’s restrict the items you can bring on-board which they, their agents or security staff consider pose a risk or inconvenience to the safety and security of the ship, other passengers, travellers, crew or agents without a valid lawful reason or without the prior consent of the Provider if applicable. A non-exhaustive list of prohibited items can be found here or otherwise is available on request (“Prohibited Items”).
Due to public health regulations, many Provider’s do not permit children, who are in nappies (including swim and pull-up nappies), or children who are not completely toilet trained, in any of the onboard pools. Please check with your Provider for further information.
Smoking On Ships
Most Providers prohibit smoking in certain areas of the ship, including but not limited to cabin balconies. Please check with your Provider for details of any designated smoking areas onboard.
Itinerary & Port Information
Update to transfer service between the Port of Tyne and Newcastle Airport
Intercruises are no longer offering a return transfer service between the Port of Tyne and Newcastle Airport as advertised in Marella Cruises’ November edition brochure. Customers who are travelling to/from Newcastle by air can take a taxi, which are readily available outside both the port and airport and take around 30 minutes.
Barbados Room Rate Levy
Following an update from the local authorities, the Barbados Hotel and Tourism Association (BHTA) has taken the decision to impose a nightly “Room Rate Levy”
in all hotels in Barbados. This initiative will take effect from the 1st July 2018 and will be charged to customers upon checking out from their hotel.
The tax is a per room, per night levy and will vary depending on the classification rating awarded to the hotel. These classification ratings are independently decided by the BHTA. All affected customers booked to date will be notified of the levy they will need to pay, and hotel errata’s are being placed on the system with the correct amounts for future bookings.
This charge will affect all holidays booked for 1st July 2018 stays onwards.
Venice Short-term Tourist Fee
Local authorities require cruise passengers to pay a fee of €3 per person on arrival in Venice. This fee will be added on to your onboard cruise account – which you will be able to settle at the end of your cruise by cash, debit or credit card.
Amsterdam Tourist Fee
Local authorities require cruise visitors will be required to pay a tourist tax of €8 per person on arrival in Amsterdam. This fee will be added on to your onboard cruise account – which you will be able to settle at the end of your cruise by cash, debit or credit card.
Change to Visa Requirements for Oman for Winter 18 Asia Itineraries
We have recently been advised that the visa process for Oman has changed. All Guests who are embarking or disembarking in Muscat will now need to apply for their visas before they travel. This must be done at least one week prior to to arriving in Oman and will be valid for one month from the the date of purchase.
Visas can be bought by visiting https://evisa.rop.gov.om/en/home Customers should apply for an unsponsored visa and selct the 26A Tourist Visa which is 5 Omani Rials.
This change only impacts customers on Red Sea Voyage 1 & 2, Journey to Arabia 1 & 2 and Red Sea Odyssey 1 & 2. The errata on the itineraries will be changed to reflect the information above from Tuesday 9th October.
Customers who have already booked will receive a programme change in the next few days to notify them of the change. All current visa information can also be found on the customer FAQ section on the website, the new Oman visa requirements will be live from Tuesday the 9th October to be consistent with the change to the errata.
3rd Party Flights for Winter 2018
Over the next few days we will be offering 3rd party flights for Winter 2018 on selected Barbados and Jamaica sailings, these flights will currently only be available from Gatwick airport. Customers must check documentation and follow airlines check in procedure which may require them to check in online. All 3rd party flights will have at least the luggage allowance given to cruise customers on TUI flights (20kg hold luggage and 7kg hand luggage).
As with 3rd party flights for main beach the customers will check in/bag drop at the check-in desk for the airline they are flying with and NOT TUI check-in desks. If the customers flight is delayed or cancelled we will follow the same policy as we do for TUI flights which states “we’ll attempt to get you to the ship where possible”. Bonded luggage will not apply to cruise from the Caribbean or Dubrovnik with 3rd party flights so customers will need to collect their luggage at the luggage carousel on arrival at the airport. Currently customers luggage is tagged at the UK airport. This will not be done for 3rd party flights and will be done at the port terminal on arrival.
The normal process will still apply for transfers to and from the ship. On arrival, customers will proceed to the Marella Cruises stand in the arrivals hall. For departure, the ship will provide the transfer information to the customers cabin. Please also ensure you take note of the deposit amounts as these will be higher due to the flight element being paid in full at the time of booking.
Saunas onboard the Marella Cruises fleet are free of charge with the exception of Marella Explorer’s Champneys spa, which is chargeable from £15 per person per day.
With regards to travel arrangements taking place after March 29, the UK Government and ABTA have both issued official guidance on passenger travel to the EU by air, rail or sea after Brexit, especially if there is no Brexit deal.
From 29 March 2019, if there is no EU Exit deal, cruise and flight operations will continue on the same basis as today.
• UK departures: Passengers who embark on a cruise at a UK port will continue to be protected by the EU regulation on maritime passengers’ rights, which will be brought into UK law.
• Fly-Cruise – UK citizens can be reassured that regardless of the Brexit outcome planes will still fly between the UK and the EU. If a deal is agreed then we will be in a transition period, meaning everything will stay the same until the end of December 2020 and flights will continue as normal.
Even if there is a no-deal scenario, the European Commission has said that UK airlines will still be able to operate flights between the UK and the EU. The UK government has offered similar assurances for EU airlines.
You shouldn’t need a visa to travel to the EU after Brexit. The European Commission announced in November 2018 that, even in a no-deal scenario, UK travellers can still visit the EU without a visa, providing the same is offered to European citizens visiting the UK. The European Commission has said that from 2021, UK citizens will need to pay a fee (of around 7 Euros) for this visa exemption. This is part of a new electronic travel authorisation system applying to all third country visitors to the EU, similar to the US ESTA regime.
Check the date your passport expires. When travelling to the EU after 29 March 2019, the UK government recommends that you have six months left on your passport on the date of your arrival to an EU country.
You should also check when your passport was renewed. If you renewed a 10 year adult passport before it expired, extra months may have been added to your passport’s expiry date. These extra months over 10 years will not count towards the 6 months that must be remaining.
European Health Insurance Card
In the event of a no-deal Brexit, The European Health Insurance Card (EHIC) allows any EU citizen to access state medical care when they are travelling in another EU country will no longer be valid.
We always recommend you have the appropriate travel insurance, whether you have an EHIC card or not, as there are limitations to EHIC.
Under EU rules, the cost of making calls, sending messages or using the internet on your phone in the EU is the same in the UK. If the UK leaves without a deal these rules will no longer apply – however, some UK companies have said they may continue to offer this benefit to their customers. Before you travel, check with your mobile phone provider about the costs of using your phone in the EU.
Customers who book a package holiday with ourselves will be protected under the Package Travel Regulations, meaning you have a right to a full refund if your holiday can no longer be provided.
More information on Brexit can we found on www.abta.com or www.gov.uk