My cruise has been affected by the coronavirus outbreak – what are my options?
From 17th March 2020 any existing Marella Cruises booking, which is travelling on or before 30th June 2020 you can amend for free to any holiday on sale.
**Free amendments are only applicable to Marella Cruises. For cruises any other cruise line please contact us to discuss your options**
You can do this up to seven days before your original departure date. Any amendment within seven days will be subject to the normal booking terms and conditions. This new amendment policy is also applicable on third party flying bookings.
If you amend to a lower cost holiday, we will refund the difference in price. If the holiday you choose to amend to is more expensive than your original cruise holiday, you will need to pay the difference in price. Currently this new policy is live until 31 May 2020. You can read the information from TUI here under the section titled Coronavirus Free Amendment Policy.
I have a future holiday booked with Cruisedeals that is currently unaffected by the coronavirus. Do I continue to pay for my holiday as normal?
If you’ve booked a cruise that is due to travel AFTER 30th June 2020, then at the moment you should expect your holiday to go ahead as planned. We understand that you might be feeling some uncertainty at the moment, but we ask that you bear with us as we prioritise customers travelling with us within the next few months.
This means that you should continue to pay the balance of your holiday when it is due.
Our team is constantly monitoring the situation and we promise that if your holiday were to become affected by changes in travel restrictions or government advice, meaning that it can no longer go ahead as planned, we’ll proactively contact you to offer a range of flexible options.
What if I want to cancel?
If you are travelling after 31st May 2020 then cancellation fees and balance due costs are subject to TUI’s normal booking terms and conditions.