Terms & Conditions
These Website Terms and Conditions will apply to: (A) Your Use Of Our Website; (B) Our Supply Of Products And Services; and (C) Our Contact With You.
This CruiseDeals website ("Website") is owned and operated by TUI UK Retail Limited ("TUI", "we", "us", "our") a company registered in England and Wales with its Registered Office at TUI Travel House, Crawley Business Quarter, Fleming Way, Crawley, West Sussex, RH10 9QL (company number 01456086) and which trades under a number of brands. We are a member of TUI Group. We are members of ABTA The Travel Association and our membership number is K0917.
Please ensure that you review all of the following sections of our Website Terms and Conditions carefully before using our Website - your use of and access to any page or part of our Website indicates that you agree to comply with and be bound by all of these terms and conditions.
If you do not agree to our Website Terms and Conditions you will not be permitted to access or use our Website.
A. Your use of our Website
You may only use this Website:
- For your own personal, non-commercial use only (which will at all times be reasonable and not abusive); or
- To obtain information on, check the suitability and availability of our products and services; or
- For purposes legitimately connected with purchasing our products and services; or
- To get into contact with us about your bookings or travel arrangements.
You agree that you shall not:
- Access, extract, use or copy any material or information on this Website for any commercial purpose or for any purposes which are unlawful. In particular, you are not allowed to copy (whether by printing off, storing on disk or in any other way), distribute (including distributing copies), alter or tamper with in any way or use any material contained in this Website except that you may print off any individual page for your own personal use; or
- Use this Website in a way that causes or may cause an infringement of the rights of any other party or which breaches any standards, regulations or codes published by any relevant authority; or
- Use this Website in any way that interferes with or affects the performance of the Website or our systems or which interferes in any way with other users use of the Website; or
- Gain, or attempt to gain, any unauthorised access to our Website, our other systems and/or to the personal data, information or booking data of other users and customers.
Ownership And Use Of Material And Information On Our Website
This Website displays registered and unregistered intellectual property such as brands, designs, data, content, copyright material and trademarks, with rights in the United Kingdom and/or other countries and which belong to us or to companies within the TUI Travel PLC group or which have been licensed to us. Other product and company names mentioned and third party content displayed on this Website are proprietary to their respective owners. You are not licensed to use any of the marks on our Website unless written permission is granted, and you may not meta tag any of these marks.
Unless otherwise stated, we own (or are licensed to use) the intellectual property rights in the content and information in this Website, including (without limitation) all text, sound, photographs, images, logos, videos, maps, podcasts, blogs, customer reviews, graphics, design, underlying source code and software. Subject to the "Authorised Use" section above, material and information, either whole or in part, from this Website may not be reproduced, copied, republished, downloaded, posted, broadcast or transmitted in any form or medium without our and/or the appropriate owner's prior written permission.
If you wish to include a link to our Website, unless you have our written permission, you may only do so to our homepage.
This Website contains links to other websites that may either be websites operated by companies or brands which are members of the TUI Travel PLC group of companies or external websites operated by our selected suppliers or partners or other third party websites. Occasionally as you browse, or use the functionality on this Website we may provide you with links or connect you to websites which may be our branded or third party branded sites. These links or connections are made available so you can search for and purchase additional services, find out further information on our services and your personal travel arrangements quickly and easily and find out about the products and services of our other group companies and brands. Please note that we are not responsible for nor do we endorse the content of these websites and your access and use of these websites will be subject to the terms and conditions of those websites.
We have made available various services, tools and functionality on this Website for your use. The information set out by us on these pages tells you how you can use these services, tools and functionality to find out about view content provided by us, interact with us and (if relevant) submit and share views with other customers. Your use of this Website in these ways is subject to these Website Terms and Conditions.
B. Our supply of products and services
We act in the capacity of an agent on behalf of the Tour Operator (Provider) with whom you book your holiday. You will be subject to the Provider's terms and conditions, and your agreement for your holiday will be with the Provider and not us. The Provider's terms and conditions can be found on their website or in their brochure. If requested by you we can send these to you before you make your booking or with your booking confirmation. By confirming your booking you are accepting the Provider's terms and conditions and our agency terms and conditions. We will do our best to assist you with any issues you may have with the proper performance of the contract with the Provider, however this should be taken up with the Provider directly and we will have no liability in relation to the performance of that contract.
C: Our contact with you
Information about cookies and their use by us on this Website can be found in our Statement on Cookies.
These terms and conditions do not affect your statutory rights.
When you call us to book your holiday you can pay using your credit or debit card. We can only accept debit cards that are issued in the UK. There are no additional charges when paying by Maestro, MasterCard Debit or Visa/ Delta debit cards. A fee of 2% applies to credit card payments when using credit cards. We also accept bank transfers and building society cheques, however building society cheques require an extra two week's clearance. Our address is:
CruiseDeals, 2nd Floor, Dunedin House, Thornaby, Stockton On Tees, TS17 6BJ
Updates and Changes
We may remove or make changes to the products, information, content, materials, tools and features on this Website at any time without liability and without notice to you. We also reserve the right to immediately terminate or suspend your use of or access to this Website at any time and without notice if we consider that you have breached any of our Terms and Conditions. We may also change or modify all of any parts of our Terms and Conditions at any time and such changes or modifications shall be effective immediately upon their publication. You should review these regularly to ensure you are familiar with the most up to date version. Browsing and continuing to access or use our Website constitutes your acceptance of the updated terms and conditions and you agree to by bound by the updated terms and conditions.
Whilst we endeavour at all times to keep our pricing as accurate as possible, and whilst all our prices are updated regularly, usually on an intra-day basis, and displayed in good faith, prices displayed by our cruise locator search engine should still be seen as a guide price only. All cruises and flight details are subject to availability and price variation. A final price will be given prior to your holiday being confirmed. Errors are rare but can occur in the pricing system and these cannot be honoured.
All prices are correct at date and time of writing.
To the maximum extent permitted by law, we disclaim all warranties, whether express or implied by statute, custom or usage relating to the information contained in this Website and we shall not be liable for any losses or damages whatsoever, whether in contract, tort (including negligence), or otherwise arising from your use of this Website, or from any interruption or delay in accessing this Website.
This Website has been designed for use within the United Kingdom. By accessing this Website you are agreeing that the courts of England and Wales will deal with any disputes which may arise between you and us, and that English law shall be the applicable law.
Prices - All Cruise Lines
We endeavour at all times to keep our prices as accurate as possible, and whilst our prices are updated regularly and displayed in good faith our prices should be seen as a guide only. All holiday and flight details are subject to availability and price variation. A final price will be given to you prior to confirming your holiday. Errors are rare but can occur in our pricing system and these cannot be honoured.
When cruise lines offer Buy One Get One Free, Buy One Get One Half Price or 25% discount etc - these discounts have been taken into account in our pricing and the price you see is per person.
Technology and Pricing
Our technology supplier Traveltek pulls through the cheapest prices available. However, the cheapest fares do not always qualify for advertised extras. For example in order to receive Buy One Get One Half Price and Free drinks with Royal Caribbean the T&C's state China sailings and guarantee stateroom bookings in Z, Y, XN, X & W categories are excluded from the promotion. You must therefore read the T&C's relating to the promotion and ensure the cabin type or grade you are looking at qualifies for any added benefits. Another example is P&O who offer on board credit but this is only applicable to Select fares.
Smoking On Ships
Most cruise ships are changing their policy regarding smoking on Balconies as this is no longer permitted. There are still designated smoking areas around the ship.
Our best deals are always online. However, should you need help; our sales team are available to assist you with your booking. All bookings made over the telephone incur a £25 per booking service fee and voucher codes cannot be used if booking over the telephone.
The competition is open to all UK residents over 18 years (excluding TUI employees and their families). One entry per person per day and no purchase is necessary. Entries received after midnight will not be included in that days competition. Winners will be selected at random by an independent judge and notified by email and phone (if number provided). The judge’s decision is final and no correspondence will be entered into. If we are unable to contact you within 7 working days we will re-draw and choose another winner. By entering the competition you agree to receive our weekly Cruisedeals.co.uk email and agree if you win our top prize of a Celebrity Cruise to have your name, county and photo used in publicity. The cruise is for two people and includes drinks and tips and sails on 19th May 2017 for two nights from Southampton, no alternative date or cash can be given and travelling to and from the port is at your own expense. Please allow 14 days for receipt of your prize and we accept no responsibility for the prize being lost, damaged or delayed in the post. A list of all winners is available by send a stamped address envelope to Cruisedeals.co.uk, Dunedin House, University Boulevard, Teesdale Business Park, Thornaby TS17 6BJ.
LAST UPDATED: January 2016 © TUI UK Retail Limited