Terms and Conditions - CruiseDeals.co.uk

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Terms & Conditions

These Website Terms and Conditions will apply to: (A) Your Use Of Our Website; (B) Our Supply Of Products And Services; and (C) Our Contact With You.

This CruiseDeals website ("Website") is owned and operated by TUI UK Retail Limited ("TUI", "we", "us", "our") a company registered in England and Wales with its Registered office: Wigmore House, Wigmore Lane, Luton, LU2 9TN (company number 01456086) and which trades under a number of brands. We are a member of TUI Group. We are members of ABTA The Travel Association and our membership number is K0917.

Please ensure that you review all of the following sections of our Website Terms and Conditions carefully before using our Website - your use of and access to any page or part of our Website indicates that you agree to comply with and be bound by all of these terms and conditions.

If you do not agree to our Website Terms and Conditions you will not be permitted to access or use our Website.

A. Your use of our Website

Authorised Use

You may only use this Website:

Non-Authorised Use

You agree that you shall not:

Ownership And Use Of Material And Information On Our Website

This Website displays registered and unregistered intellectual property such as brands, designs, data, content, copyright material and trademarks, with rights in the United Kingdom and/or other countries and which belong to us or to companies within the TUI Group or which have been licensed to us. Other product and company names mentioned and third party content displayed on this Website are proprietary to their respective owners. You are not licensed to use any of the marks on our Website unless written permission is granted, and you may not meta tag any of these marks.

Unless otherwise stated, we own (or are licensed to use) the intellectual property rights in the content and information in this Website, including (without limitation) all text, sound, photographs, images, logos, videos, maps, podcasts, blogs, customer reviews, graphics, design, underlying source code and software. Subject to the "Authorised Use" section above, material and information, either whole or in part, from this Website may not be reproduced, copied, republished, downloaded, posted, broadcast or transmitted in any form or medium without our and/or the appropriate owner's prior written permission.


If you wish to include a link to our Website, unless you have our written permission, you may only do so to our homepage.

This Website contains links to other websites that may either be websites operated by companies or brands which are members of the TUI Group of companies or external websites operated by our selected suppliers or partners or other third party websites. Occasionally as you browse, or use the functionality on this Website we may provide you with links or connect you to websites which may be our branded or third party branded sites. These links or connections are made available so you can search for and purchase additional services, find out further information on our services and your personal travel arrangements quickly and easily and find out about the products and services of our other group companies and brands. Please note that we are not responsible for nor do we endorse the content of these websites and your access and use of these websites will be subject to the terms and conditions of those websites.

Website Facilities

We have made available various services, tools and functionality on this Website for your use. The information set out by us on these pages tells you how you can use these services, tools and functionality to find out about view content provided by us, interact with us and (if relevant) submit and share views with other customers. Your use of this Website in these ways is subject to these Website Terms and Conditions.

B. Our supply of products and services

We act in the capacity of an agent on behalf of the Tour Operator (Provider) with whom you book your holiday. You will be subject to the Provider's terms and conditions, and your agreement for your holiday will be with the Provider and not us. The Provider's terms and conditions can be found on their website or in their brochure. If requested by you we can send these to you before you make your booking or with your booking confirmation. By confirming your booking you are accepting the Provider's terms and conditions and our agency terms and conditions. We will do our best to assist you with any issues you may have with the proper performance of the contract with the Provider, however this should be taken up with the Provider directly and we will have no liability in relation to the performance of that contract.  If we can't resolve your complaint you can use ABTA's scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute and available from www.abta.com

C: Our contact with you

Information About You, Data Protection, Privacy Notice and Cookies

TUI UK Limited's privacy policy sets out what information we collect, how we collect it, and what we do with it.  Our Privacy Notice applies to you and is available on our website and through other channels.  In all your dealings with us you must ensure that others you represent are aware of the content of our Privacy Notice and consent to your acting on their behalf. 

Information about cookies and their use by us on this Website can be found in our Statement on Cookies.

D. General

Statutory Rights

These terms and conditions do not affect your statutory rights.


When you call us to book your holiday you can pay using your credit or debit card. We can only accept debit cards that are issued in the UK. There are no additional charges when paying by Maestro, MasterCard Debit or Visa/ Delta debit cards. A fee of 2% applies to credit card payments when using credit cards. We also accept bank transfers and building society cheques, however building society cheques require an extra two week's clearance. Our address is:

CruiseDeals, 2nd Floor, Dunedin House, Thornaby, Stockton On Tees, TS17 6BJ

Updates and Changes

We may remove or make changes to the products, information, content, materials, tools and features on this Website at any time without liability and without notice to you. We also reserve the right to immediately terminate or suspend your use of or access to this Website at any time and without notice if we consider that you have breached any of our Terms and Conditions. We may also change or modify all of any parts of our Terms and Conditions at any time and such changes or modifications shall be effective immediately upon their publication. You should review these regularly to ensure you are familiar with the most up to date version. Browsing and continuing to access or use our Website constitutes your acceptance of the updated terms and conditions and you agree to by bound by the updated terms and conditions.


Whilst we endeavour at all times to keep our pricing as accurate as possible, and whilst all our prices are updated regularly, usually on an intra-day basis, and displayed in good faith, prices displayed by our cruise locator search engine should still be seen as a guide price only. All cruises and flight details are subject to availability and price variation. A final price will be given prior to your holiday being confirmed. Errors are rare but can occur in the pricing system and these cannot be honoured.

Deal Section

All prices are correct at date and time of writing.


To the maximum extent permitted by law, we disclaim all warranties, whether express or implied by statute, custom or usage relating to the information contained in this Website and we shall not be liable for any losses or damages whatsoever, whether in contract, tort (including negligence), or otherwise arising from your use of this Website, or from any interruption or delay in accessing this Website.

Governing Law

This Website has been designed for use within the United Kingdom. By accessing this Website you are agreeing that the courts of England and Wales will deal with any disputes which may arise between you and us, and that English law shall be the applicable law.

Prices - All Cruise Lines

We endeavour at all times to keep our prices as accurate as possible, and whilst our prices are updated regularly and displayed in good faith our prices should be seen as a guide only. All holiday and flight details are subject to availability and price variation.  A final price will be given to you prior to confirming your holiday. Errors are rare but can occur in our pricing system and these cannot be honoured.

When cruise lines offer Buy One Get One Free, Buy One Get One Half Price or 25% discount etc - these discounts have been taken into account in our pricing and the price you see is the price you pay per person. 

Technology and Pricing

Our technology supplier Traveltek pulls through the cheapest prices available.  However, the cheapest fares do not always qualify for advertised extras.  For example in order to receive Buy One Get One Half Price and Free drinks with Royal Caribbean the T&C's state China sailings and guarantee stateroom bookings in Z, Y, XN, X & W categories are excluded from the promotion.  You must therefore read the T&C's relating to the promotion and ensure the cabin type or grade you are looking at qualifies for any added benefits. Another example is P&O who offer on board credit but this is only applicable to Select fares. Marella Cruises sometimes pull through a cruise only fare and on the next page you must allocated your chosen departure airport.  If the price does not change there is a technical error and once we are informed we will immediately report these to our technology supplier Traveltek.  All quotes given over the phone are correct but prices do change during the day so are only valid for the duration of the call.  

Onboard Information

The below information will vary depending on your Provider, please check directly with them and/or check your full Provider's terms and conditions for further information before booking.  The Provider's terms and conditions can be found on their website or in their brochure.  If requested by you we can send these to you before you make your booking.

Prohibited Items

Most Providers restrict the items you can bring on-board which they, their agents or security staff consider pose a risk or inconvenience to the safety and security of the ship, other passengers, travellers, crew or agents without a valid lawful reason or without the prior consent of the Provider if applicable.  A non-exhaustive list of prohibited items can be found here or otherwise is available on request ("Prohibited Items").


Due to public health regulations, many Provider's do not permit children, who are in nappies (including swim and pull-up nappies), or children who are not completely toilet trained, in any of the onboard pools.  Please check with your Provider for further information.   

Smoking On Ships

Most providers prohibit smoking in certain areas of the ship, including but not limited to cabin balconies.  Please check with your Provider for details of any designated smoking areas onboard.

Pricing Issues

We are currently experiencing some pricing issues with our IT supplier Traveltek where cruise only is showing even when adding flights.  We are working closely with Traveltek to resolve this but in the meantime please accept our sincere apologies and note all quotes given over the phone are correct. 




LAST UPDATED: October 2017 © TUI UK Retail Limited