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FAQ  

BOOKING A CRUISE FAQ’s

I’m a first time cruiser, where do I start?
The number and variety of cruise holidays have grown so much that it’s sometimes difficult to know what to choose. Our friendly and knowledgeable cruise executives will expertly guide you through the various cruise options. We do this by finding out exactly what you want from your cruise holiday – if its relaxation an intimate river cruise would be ideal, if you want the buzz of being constantly on the go a mighty ocean cruise ship packed with facilities and onboard entertainment is just for you. We’ll take our time and go through all your queries to ensure that you choose the cruise line, cruise itinerary and duration that are right for you.

What’s included in my cruise holiday?
Your cruise holiday includes accommodation on board your chosen cruise ship plus most meals, activities and entertainment available on board. If you have arranged a cruise & stay holiday and/or flights and transfers through us, then your flights, transfers and hotel accommodation are also included.

What’s not included in my cruise holiday?
These vary depending on which cruise operator and which cruise holiday you have chosen, for exact details visit our Cruise Lines section. Generally the following are extra:

  • Speciality / private dining restaurants
  • Beverages – soft drinks and alcoholic drinks
  • Spa treatments, hair salons / barbers
  • Gambling expenses in casino
  • Services such as dry cleaning / laundry
  • Tips and gratuities
  • Shore excursions

Please note if you have purchased an All Inclusive cruise holiday, many of the above will be included in your package.

When will my reservation be confirmed?
We will send a confirmation invoice to the party leader / travel agent 48 hours after your reservation has been made. Once received please check all details on the invoice and notify us immediately if any information appears to be incorrect or incomplete, within 24 hours of receipt. 

How much deposit must I pay?
Usually the minimum deposit is £200 per person, the amount may vary according to the cruise line. If your booking includes a flight the price of the flight may be payable in full at booking stage. You will be advised of the deposit before your booking is confirmed. If you are making a booking within 12 weeks of departure date you will need to pay the full amount straight away.

How do I make a change to my travel arrangements?
If you need to make any changes the person who made the booking / travel agent must notify us in writing via email (admin@flexicruise.com) or post, as soon as possible. We will do our utmost to make these changes but we cannot guarantee this. Amendment fees will apply, your cruise executive will provide full details. Please note: if you do not receive acknowledgement of your requested change within 24 hours of submission, you must contact us by phone or re-submit your request – it is essential that you receive an acknowledgement from us.

When must I pay my balance?
The date on which the balance of the holiday price is due will vary according to your chosen holiday. The date will be confirmed by your cruise executive or via our website, however in all circumstances this will be no later than 12 weeks before your departure date. 

When can I expect to receive my travel documents?
All travel documents will be sent to you / your travel agent 21 days before your travel date. If your booking is made within 21 days of your travel documentation will be sent immediately. Your travel documents will be sent via email; however we will post documentation via first class, if there is a need to do so. 

Your travel documents will consist of cruise tickets for yourself and your travel party. If you have arranged flights, travel insurance, a hotel stay and transfers through us, you will also receive documentations for these. 

When should I book my shore excursions?
Our cruise executives can walk you through the various shore excursions available to your cruise holiday. FlexiCruise have access to excursions provided by all our partner cruise lines and also other specialist operators, often at a lower rate, just let us know which you prefer. And whilst you can book these on board your cruise ship, we recommend that you pre-book this, as spaces can be limited.

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FLIGHTS AND TRANSFERS FAQ’s

Are transfers included in my cruise holiday?

Flight & cruise holidays
If your cruise holiday price includes private transfers you will usually be met at the airport by the driver who will have a placard with your name. Please see the instructions in your travel documents which will explain how to get to your transfers.

Cruise & Stay holidays
If you have booked one of our cruise & stay holidays, transfers to/from the airport, to/from your hotel and the embarkation/disembarkation ports, can be arranged at an extra charge. Generally, you will be met at the airport by the driver who will have a placard with your name.

Cruise only 
FlexiCruise provides the option of booking a cruise-only for those who wish to book their flights and transfers elsewhere. If this option is taken please ensure that when you book your flights and transfers that you have ample time for clearing customs on arrival and transferring to the port; disembarkation and checking in on your return date. For peace of mind we recommend that you arrive the day before the cruise sail, and book a mid-afternoon flight for your return.

What happens if my flight is delayed?
If you have booked a fly/cruise or a cruise & stay holiday with us, we will monitor the delay and take necessary action to ensure you meet the ship in time for departure.  For cruise only holidays, where the flight and transfers have been arranged independently, you will need to contact the party this was booked through. FlexiCruise does not provide support for services made through other sources.  

Do I still need to supply my Advance Passenger Information (API) details?

If your cruise holiday includes flights you are required to supply the API information, prior to departure. This includes information such as passport numbers, date of birth etc. Further information can be found at www.ukba.homeoffice.gov.uk.

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LIFE ONBOARD FAQ’s

What is the dress code?
The majority of cruise lines have a dress code on board, these do vary so exact details will be included in your travel documents. But just to give you an idea:

  • Daytime casual: Men / women - swimwear, sundresses, shorts, t-shirts. Shoes must be worn when lunching at a restaurant, you must cover up any swim wear
  • Evening smart casual: Women – skirts, dress or smart trousers; Men - trousers and collared shirts 
  • Evening formal: Women – cocktail / long dresses or tailored suit; Men - suits and ties or tuxedos. The number of formal evening’s varies depending on duration, typically there is one on a 3 – 4 night cruise, two on a week cruise, three on a 10+ night cruise

Please note that there are some cruise lines that offer a more casual dress code in selected restaurants. Norwegian Cruise Lines has established casual dining in all its restaurants.

Cruise Dining FAQ

What is traditional dining?
Traditional dining is essentially formal dining, when guests get the chance to dress up for an elegant evening meal. This tradition is such a big draw for cruise guests that on the whole the majority of cruise lines embrace this option. Dining takes place at the same time each evening, you are joined by the same guests, so you are able to relax in the company of familiar faces. Plus you have the same waiter, who will get to know and provide for your specific needs. 
Formal attire for traditional dining varies, depending on the cruise line, but generally it’s categorised as follows:  Women wear cocktail / gowns or long dresses or a tailored suit Men are expected to wear suits and ties or a tuxedo. If required, many ships provide suits for hire
There are times when traditional dining is informal, in such cases smart casual is required: Women – skirts, dress or smart trousers; Men - trousers and collared shirts

Is traditional dining the only option?
A lot of ships now operate both a traditional dining 1st / 2nd sitting as well as a flexible dining option, by providing alternative dining venues which allows you to wear smart casual attire, choose the table and the times you dine. Some cruise lines, such as Norwegian Cruise Lines, have taken this a step further and replaced traditional dining with flexible and casual dining, in all its restaurants.

What are the times for evening meals?
The traditional dining option normally offers two sittings. The early or first sitting usually starts at 6.30pm, the late or second sitting usually start around 8.30pm. You can request your preferred time at booking stage, but this is not a guarantee, the sitting will be confirmed when you board your cruise ship. 
With alternative dining venues, such as speciality restaurants, you can book whichever time you wish and this can be done when you arrive on board. 
For cruise ships that offer a more flexible approach, advance booking is not always a requirement.

Are special dietary requirements catered for?
All our cruise lines partners provide meals that cater to most dietary needs, these include diabetic, gluten-free, lactose-free, kosher and halal.
Arranging such meals is easy, simply email your requirements to: admin@flexicruise.com, don’t forget to include your booking references (s).

Which meals do I have to pay for?
Generally meals taken as part of traditional dining, or in the main dining and buffet restaurants are included in your cruise holiday price. If you wish to dine at a speciality or private restaurant there will be a cover charge. Prices vary per cruise line (approx. £10 - £20), our cruise executives can give you details.

What is the policy on tipping?
The majority of cruise lines do encourage guests to tip, as a sign of appreciation for the service received from the crew. Each cruise line has their own guidelines on doing this, to give you an idea:

  • You can pre-pay a set amount at the time of booking your cruise holiday
  • Tips are automatically added to your onboard account, but you do have the option to amend if you so choose
  • Some cruise lines offer tipping guideline amounts, but ultimately leave it to your discretion

Please check with your cruise executive, for more advice on this.

How do I pay for a purchase?
Generally, the cruise lines operate a ‘cashless system’. You simply register a credit card which will be used to create your onboard account, and all your purchases will be billed to your credit card. At the end of your cruise holiday you will receive a detailed statement of all purchases that you have been billed for.  

Going Ashore FAQ

What are shore excursions?
At each of port of call you have the opportunity to hop ashore and explore the surrounding areas on a guided tour – it’s a fantastic way to see the highlights of the amazing destinations on your cruise itinerary.
Each cruise line has an extensive choice of excursions, and although transportation is provided, some walking will be involved, so be sure to pack comfy shoes. Please see the line’s website for full details of the excursions.

How do I book a shore excursion?
Our cruise executives can walk you through the various shore excursions available to your cruise holiday. FlexiCruise have access to excursions provided by all our partner cruise lines and also other specialist operators, often at a lower rate, just let us know which you prefer. And whilst you can book these on board your cruise ship, we recommend that you pre-book this, as spaces can be limited.

Are shore excursions compulsory?
These excursions have been planned to help you get the most of your land visits, but they are completely optional – you can choose to explore each port by yourselves if you prefer.

How much is a shore excursion?
The price of these depends on the content of the excursion, the destination and duration. Please check the relevant cruise line’s website for exact prices.

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MISCONCEPTIONS FAQ’s
There’s only so much you can do on a cruise ship, won’t I get bored?
Many cruise ships are known as floating resorts – they have gone above and beyond to provide all types of entertainment and activities. From scaling a climbing wall and catching the latest flicks at an open air cinema at sea to bidding at an art auction; from shopping in a chic boutique and chilling in a whirlpool pod suspended above the ship to indulging in some ‘me time’ in a relaxing spa. Evenings offer fine dining, spectacular Broadway-style musicals, mesmerizing acrobatics, fabulous bars to catch up with new found friends and clubs to dance the nights away.
Plus, through careful planning with our cruise experts, you are assured that you will be on a cruise holiday which perfectly suits your needs.
How well can I get to know a destination whilst on a ship?
At each port of call you will have the opportunity to hop ashore and explore. Your chosen cruise line have carefully chosen a variety of shore excursions, to ensure that you get to know the fabulous destinations on your cruise itinerary just as well as any local.
Plus, on some cruises, this provides an alternative way to experience the sights and sounds, hustle and bustle of various destinations, in a way that is unique to a cruise ship.

I would love to go on a cruise but I get seasick 
If you suffer with seasickness we recommend that you consult your doctor to discuss the medications / preventative measures you can follow, before you book a cruise holiday. In addition, the following tips may prove helpful

  • Try to book one of the large and modern cruise ships, as these vessels generally have stabilisers to help minimize the ships movement
  • Choose itineraries that avoid waters that are known to become rough at certain times of the year, or in general
  • Alternatively book cruise itineraries that involve a lot of port calls and less time sailing

Am I too young for a cruise?
Not at all. The fantastic variety in cruise holiday itineraries and amazing destinations mean that you will find a cruise that is perfect for the young and the young at heart. By day you can enjoy the variety of daytime activities, e.g. adventurous rock climbing or hurtling down a zip wire, by night the ships come alive with their al fresco dining, and cocktail bars. Many cruise ships provide party cruises for an alternative way to celebrate a birthday or a hen & stag do. There’s a cruise out there for everyone, our cruise experts will help you find it.

Will cruising appeal to children?
Cruise holidays are made for kids! Packed with dawn-till-dusk fun - kids clubs / teenage zones, waterslides, outdoor movies and animations. Many cruise lines have facilities that are specifically geared towards children, a Disney cruise springs to mind.  Your kids will lose themselves in the fantasy world of a Disney cruise, where they will literally hang out with their favourite, life-sized Disney character. Whilst the kids are on their adventure, take time to unwind by the pool, relax in the spa or watch the world float by.

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PLANNING AND PREPARATION FAQ’s?
Do I need a passport? Yes, as you must check-in before boarding your cruise ship. British citizens must hold a ten-year passport for adults and five-year passport for children (0 - 15 years), valid for at least 6 months after your return date – click on www.ips.gov.uk for more details. For other nationals please check with your embassy for exact details. It is your responsibility to ensure that your documentation is in order before you travel.

Do I need a Visa?
Depending on your citizenship you may need to obtain a Visa for some or all of the destinations on your cruise holiday itinerary.  Therefore please contact the embassies of these countries to enquire. We strongly recommend that you leave sufficient time prior to your cruise departure date to allow for this. It is your responsibility to ensure that your documentation is in order before you travel. 

Do I need vaccinations / travel medication?
This all depends on which countries you will visit on your cruise holiday. To obtain the best in travel health advice we suggest that that you visit your GP and carefully go through the destinations included on your cruise itinerary. Alternatively you can do the same with a recommended travel advice clinic. Some vaccinations/travel medications may have to be taken a certain time in advance of travel, so please make your enquiries in good time. Vaccination / medical cards may need to be shown at scheduled ports of call so please bring these on your cruise holiday. 

How much luggage can I take?
If you have flights included in your cruise holiday then the amount / weight of your luggage will be determined by the airline’s allowance. This is normally 20 kg maximum, plus hand luggage, however please check with your airline for exact details.
Some scheduled airlines have a more generous allowance and we will advise you at the time of the booking. When booking low cost flights please note that sometimes the luggage allowance is extra and needs to be added to the flight cost/booking.  
If flights are not involved (e.g. your cruise departs from a UK port), you can take as much luggage as you wish, but do keep it to a weight that can be handled (usually no more than 30kg), and remember that wardrobe space may be limited.

What clothes should I pack?
Generally this will depend upon where in the world you’ll be voyaging on your cruise holiday. Handy tips include packing some warm wear as the temperature can dip at night, even in hot climates. Some destinations will require you to cover your arms and legs, so keep this in mind for your shore excursions, and also pack comfortable shoes for walks on your excursions. The majority of cruise lines have a dress code on board, these do vary so exact details will be included in your travel documents. But just to give you an idea:

  • Daytime casual: Men / women - swimwear, sundresses, shorts, t-shirts. Shoes must be worn when lunching at a restaurant, you must cover up any swim wear
  • Evening smart casual: Women – skirts, dress or smart trousers; Men - trousers and collared shirts 
  • Evening formal: Women – cocktail / long dresses or tailored suit; Men - suits and ties or tuxedos. The number of formal evenings varies depending on the duration, typically there is one on a 3 – 4 night cruise, two on a week cruise, three on a 10+ night cruise

Please note that there are some cruise lines that offer a more casual dress code in selected restaurants. Norwegian Cruise Lines has established casual dining in all its restaurants.

How do I get my luggage labels?
Once you have completed the online registration on your chosen cruise line’s website, you can request luggage labels. Please note that the amount of time you can request in advance does vary according to the cruise line you are travelling with. Each piece of luggage must be distinctly labelled with each guests’ name, the name of the cruise ship, cabin number and sailing date. 

What time should I board my cruise ship?
Details of your boarding and sailing times are given on your cruise travel document. If you have not boarded by the time given you will not be permitted to sail. Please keep in mind that if you have not checked-in online, you will have to go through this process prior to your embarkation. Remember to bring your passport, especially if you’re travelling to destinations which require an entry Visa.

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SOMETHING FOR EVERYONE FAQ’s

Are cruises good for those who are not fully mobile?
Many cruise lines have made provisions on their ships to cater for guests who have mobility challenges. Cabins (limited number) are available that have been especially adapted for wheel chair users, such as electric entrance door, wide doorways, lowered sink, roll-in showers. Adaptations in other areas of the ship may include widened corridors and ramps available on every floor.
It’s essential that full details are given at the time of booking, so that our cruise executives can choose a suitable cruise holiday. Also many cruise lines require that you travel with a companion who understands your needs and are able to assist you, (and the crew) to ensure you get the best from your cruise holiday. 

Is it ok to cruise when I am pregnant?
Pregnant guests are welcome, but understandably this will only be up to a certain point in your pregnancy. Generally the cut-off point is from 24 weeks onwards, but this does vary so it is important to check with your cruise line. Additionally, a letter from your doctor, confirming the number of weeks of pregnancy and that you are in good health to travel, must be presented prior to you travelling.

If flights are involved please remember to also check if there any restrictions with your chosen airline.

Is a cruise good for single travellers?
By its social nature a cruise holiday is perfect for those travelling alone. A safe and friendly environment, you’ll meet people from all walks of life, as you sail to a host of amazing countries. With plenty of onboard events and activities, the ‘community spirit’ is great, but if you prefer some ‘me time’ that’s also ok. Many cruise ships offer single-room cabins and deals on twin cabins for sole use occupancy, so the supplement is limited.

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Got a question? We’ve listed our most frequently asked ones below… 

Before You Go

What's included in my cruise price?

Your cruise will include accommodation, flights where applicable, meals, and most entertainment and amenities on board. Transfers are also included on all Fly Cruises. Just so you know, some cruise lines offer select dining options for which there’s a charge. For the full lowdown, please check with your cruise line.

What's not included in my cruise price?

Organised shore excursions, photographs, medical services, casino expenditures, gifts and spa treatments aren’t included in your cruise. Tips aren’t generally included, although some cruise lines do include them, so double check. Soft drinks and alcoholic drinks will also cost extra, unless you’ve booked an All Inclusive cruise. 

Are prices shown per cabin or per person?

The prices shown are per person and are based on two people sharing a cabin. Single supplements will apply.

What's included in P&O Cruises' new pricing?

Select Fare

Available on all cruises, at all times. Choice of cabin number (subject to availability). First priority for dining seating time and table size. Eligible for upgrades (where available). Shuttle buses (where available). Choice of onboard spending money, car parking in Southampton or return coach travel to Southampton. 15% deposit. Flexibility to change your booking (subject to our booking conditions).

Early Saver Fares

Available on selected cruises, at selected times. Available on selected grades of cabin (we’ll assign your cabin number). Second priority for dining seating time and table size. 15% deposit. Flexibility to change your booking (subject to our booking conditions.

What's included in Cunard's new pricing?

Cunard Fare

Available on all cruises, at all times. Choice of cabin number (subject to availability). First priority for dining seating time and table size. Eligible for upgrades (where available). Shuttle buses (where available). Choice of on board spending money, car parking in Southampton or return coach travel to Southampton. 15% deposit. Flexibility to change your booking (subject to our booking conditions).

Early Saver Fares

Available on selected cruises, at selected time. Available on selected grades of cabin (we’ll assign your cabin number). Second priority for dining seating time and table size. 15% deposit. Flexibility to change your booking (subject to our booking conditions).

Are cruise itineraries subject to change?

All itineraries are subject to change in the event of bad weather conditions and other unforeseen circumstances.

Do I need a passport?

You will need a full 10-year British passport with you with at least 6 months validity after your return date, even if you’re travelling from a UK port. The cruise line will want to view your passport at check in for safety and security reasons. For further information, you can contact the Passport Office on 0300 222 0000 or visit http://www.passport.gov.uk/

Will I need a VISA?

When you’ve selected your holiday, your cruise specialist will run through any visa requirements with you. If you’d rather find out this beforehand go to http://www.fco.gov.uk for more information.

What type of documents do I need to visit the USA?

If you’re travelling to the USA, the days of filling out a green I-94 piece of paper – known as the Visa Waiver form – for entry into the US have ended. You now need to fill in an online request to enter the States, at least three days before travelling. Although you'll usually get a decision in minutes, it can take up to three days. If you don’t apply, you’ll be turned away at US immigration. The form is called the Electronic System for Travel Authorisation form or ESTA for short. The website address is https://esta.cbp.dhs.gov/esta. It costs US$14, which is about £10 depending on the exchange rate. The ESTA lasts for two years or until your passport expires. Once the ESTA is out of date you have to reapply. The only method for this new procedure is online, so if you don’t have internet access, you may need to get help from a friend, family member or colleague who can register online on your behalf.

Do I need vaccinations?

Vaccinations are required for certain itineraries, so it depends where you choose. Your cruise specialist will be able to tell you about your specific requirements. If you’d like to find out more, the Medical Advisory Service for Travellers Abroad (MASTA) can give you a Health Brief on the countries you intend to visit for a small charge. http://www.masta.org/

When will I receive my tickets and documentation? 

You’ll get an initial confirmation for your cruise within 14 days. Then, approximately 7 to 14 days before you travel, we’ll email you your tickets and documentation. If you don’t have email, don’t worry, we’ll post them to you. Don’t forget, you’ll need to show your tickets, passport, insurance documents, plus any required visas to board the ship.

The holiday price on my booking acknowledgement and cruise line invoice do not match?

The invoice issued by the cruise line will not reflect any discounts applied by CruiseDeals. Please refer to our paperwork for the overall price and the date your cruise holiday payments are due.

How do I make amendments to my booking?

If you need to make any amendments to your booking, please contact our After Sales Department on 0871 230 4343. Just so you know, you may be subject to charges, which are detailed in the Terms and Conditions.

When is my balance payment due?

Your balance is due between 14-20 weeks prior to departure, depending on the cruise line. Please check your CruiseDeals confirmation documents for the exact date and amount.

How much luggage can I take?

Your luggage allowance will vary depending on the cruise you’ve booked. On cruises sailing from and to the UK, there are generally no restrictions, although you may be asked to limit the weight of each item to 30kg for handling purposes. Also bear in mind that space may be limited in your cabin. On fly cruises, the norm is 20-25kg per person plus 5kg hand luggage, though it depends on the airline, so please check when you book.

Are children welcome on cruises?

Most cruises lines have a great range of activities for children from 6 months to 17 years, and many ships have dedicated kids’ clubs run by fully qualified staff. Your children are welcome to dine with you, although many ships offer earlier evening meals for little ones, so you can enjoy some quality time with your partner. Babies are catered for on most ships, too, with a selection of baby food. Just so you know, some ships are adult-only, but this will be flagged up in the brochures. If you’re not sure, just ask your reservations consultant for more info.

What if I have mobility problems?

Passengers who aren’t fully mobile are welcome on most cruise ships, usually providing you’re travelling with an able-bodied companion. Please let us know if you need a scooter or wheelchair when you book, as the number allowed on board are limited for health and safety reasons. There are also a small number of cabins adapted for disabled passengers on each ship, though they’re limited.

Can you cater for special dietary needs?

This can easily be arranged. Please let us know your requirements as soon as possible so we can arrange it for you.

Is parking available at the port?

There’s parking at all major ports. The rates vary, depending on the duration of your stay. Please ask your cruise specialist for details when you book.

When can I board the ship?

Normally it’s around 4 hours before you’re due to depart, but check with your cruise line in case they have a different boarding time.

Can I reserve my cabin?

Only if that cabin type/grade is available and with some cruise lines you have to pay a charge. The cabin locations are illustrated in the brochures.

Can I prebook my shore excursions?

Every cruise line has a wide range of shore excursions to help you make the most of your time ashore. To avoid disappointment, we recommend you reserve your preferred excursions in advance with your cruise operator. You’ll find a full list of excursions on the cruise lines’ website, or give us a call and we’ll give you all the details.

How do I book?

Just give us a call on 0800 107 2323. We’re open 9am-9pm Monday to Friday, 9am-8pm Saturday and 10am-8pm Sunday.

On Board 

What is an assembly drill and do I have to go?

These are commonly referred to as lifeboat or muster drills. Everyone on the ship is required to attend the safety drill before departure to comply with the Coast Guard and International Maritime safety regulations.

Are there different classes of service on board?

No, these days, cruise ships just have one standard class. 

How many formal evenings are there on a cruise?

There are usually two formal evenings a week, but some cruise lines have a casual dress code for the entire trip.

What should I wear?

All cruise lines have their own dress code, which we’ll include with your travel documents. During the day, clothes tend to be casual, with beachwear, sun hats and sun cream recommended for warmer climates. The restaurants on board often have a dress code during the day, as well as the evenings. And don’t forget to pack a pair of comfy shoes for excursions, as some walking is usually required. After dark, the general rule is smart casual, with no shorts or sportswear. That said, some ships may have a more relaxed dress code, which may include jeans. There are also a number of more formal evenings, which are a great opportunity to dress up. Here’s a handy guide…

Smart-casual evenings

Ladies – smart separates or a dress

Men – open neck shirts and trousers

Informal evenings

Ladies – tailored trousers, skirts or a dress

Men – trousers with a smart shirt or jacket and tie

Formal evenings

Ladies – long dress/gown, tailored suit or cocktail dress

Men – dinner jacket, tuxedo or dark suit and tie

What about tipping?

Tipping is recommended on the majority of cruises as a way of saying 'thank you' for the service you’ve received. Every cruise is different, though, so please check. Some ships will leave tips to your discretion, or provide guidelines as to how much and to who you should tip, while others will automatically add a daily amount to your account so you don't have to worry about it. And some cruise lines now include all service charges and tips.

How do I keep my valuables safe?

Most cabins have a safe, but if you don’t have one there are boxes available in the pursers office.

How will I find my way around the ship?

Large ship maps are located all around the ship, so finding your way around is easy. You’ll also find a pocket-sized map in your cabin to help you get your bearings. Some ships even provide guided ship tours for first-time cruisers to help you find your feet.

Do I have to get off the ship at every port of call?

Not if you don't want to, you’re more than welcome to relax on board or sample some of the amazing facilities they have on offer.

Will there be enough to do on board?

Boredom? Not on a cruise holiday. The ships have a wide range of activities from sports facilities, kids’ clubs and quizzes, to cinemas, discos and shows. Or, if you prefer you can simply relax and put your feet up.

Are the casinos and shops open all day?

They’re only open while you’re at sea. International maritime law states they must remain closed when the ship is in port.

How will I know what activities are happening on the ship?

Your cabin steward will leave you a daily news update so you’ll have a handy schedule of events for the day, including times and locations.

Can we celebrate a special event on board?

Of course, all our cruise lines offer a great range of packages for special celebrations. Just let us know when you book and we’ll arrange everything for you.

Are there laundry services?

Almost all cruise ships have laundry facilities and many provide dry-cleaning services. There’s usually an additional charge for professional laundry. Many ships also have self-service launderettes available for a small charge.

What currency can I use on board?

This depends on the cruise line, but you’ll find nearly all ships operate a 'cash-free' system on board. You’ll be given a swipe card to use for anything you buy, and the items will be charged to your account. At the end of your stay, you’ll be given a statement detailing your purchases and the total amount due. You might be asked to provide a credit card when opening your account, or on some cruise lines you can pay with travellers cheques. When you go ashore, money can usually be exchanged for foreign currency at the reception desk, although please check as not all currencies are held on board. Further details can usually be found in your cabin, or by visiting the reception desk.

Will I get sea sick? 

Seasickness is not common on larger cruise ships as they’re fully stabilised to minimise the feeling of movement. If you do feel queasy, medicine is available from your cabin steward or the ship's doctor. If you’re prone to motion sickness, you may want to consult your doctor before your cruise.

Are there smoking areas?

Some ships do still allow smoking on board, but you’ll find this is restricted to designated areas around the ship. Please check with your cruise line for more information.

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Prices are per person based on 2 adults sharing the lowest grade inside room unless otherwise stated. Offers apply to new bookings only and are subject to very limited availability and can be changed/withdrawn at any time without notice. Additional supplement/charges may apply. Itineraries show ports of call only and are subject to change. Calls are free from BT landlines, other operators may charge. A fee of 2% applies to credit card payments (Visa, MasterCard, Amex) which is capped at £95.00 per transaction. Payments by debit cards (Maestro or Delta) are free of charge. Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. For more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.