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FAQ  

Got a question? We’ve listed our most frequently asked ones below… 

Before You Go

What's included in my cruise price?

Your cruise will include accommodation, flights where applicable, meals, and most entertainment and amenities on board. Transfers are also included on all Fly Cruises. Just so you know, some cruise lines offer select dining options for which there’s a charge. For the full lowdown, please check with your cruise line.

What's not included in my cruise price?

Organised shore excursions, photographs, medical services, casino expenditures, gifts and spa treatments aren’t included in your cruise. Tips aren’t generally included, although some cruise lines do include them, so double check. Soft drinks and alcoholic drinks will also cost extra, unless you’ve booked an All Inclusive cruise. 

Are prices shown per cabin or per person?

The prices shown are per person and are based on two people sharing a cabin. Single supplements will apply.

What's included in P&O Cruises' new pricing?

Select Fare

Available on all cruises, at all times. Choice of cabin number (subject to availability). First priority for dining seating time and table size. Eligible for upgrades (where available). Shuttle buses (where available). Choice of onboard spending money, car parking in Southampton or return coach travel to Southampton. 15% deposit. Flexibility to change your booking (subject to our booking conditions).

Early Saver Fares

Available on selected cruises, at selected times. Available on selected grades of cabin (we’ll assign your cabin number). Second priority for dining seating time and table size. 15% deposit. Flexibility to change your booking (subject to our booking conditions.

What's included in Cunard's new pricing?

Cunard Fare

Available on all cruises, at all times. Choice of cabin number (subject to availability). First priority for dining seating time and table size. Eligible for upgrades (where available). Shuttle buses (where available). Choice of on board spending money, car parking in Southampton or return coach travel to Southampton. 15% deposit. Flexibility to change your booking (subject to our booking conditions).

Early Saver Fares

Available on selected cruises, at selected time. Available on selected grades of cabin (we’ll assign your cabin number). Second priority for dining seating time and table size. 15% deposit. Flexibility to change your booking (subject to our booking conditions).

Are cruise itineraries subject to change?

All itineraries are subject to change in the event of bad weather conditions and other unforeseen circumstances.

Do I need a passport?

You will need a full 10-year British passport with you with at least 6 months validity after your return date, even if you’re travelling from a UK port. The cruise line will want to view your passport at check in for safety and security reasons. For further information, you can contact the Passport Office on 0300 222 0000 or visit http://www.passport.gov.uk/

Will I need a VISA?

When you’ve selected your holiday, your cruise specialist will run through any visa requirements with you. If you’d rather find out this beforehand go to http://www.fco.gov.uk for more information.

What type of documents do I need to visit the USA?

If you’re travelling to the USA, the days of filling out a green I-94 piece of paper – known as the Visa Waiver form – for entry into the US have ended. You now need to fill in an online request to enter the States, at least three days before travelling. Although you'll usually get a decision in minutes, it can take up to three days. If you don’t apply, you’ll be turned away at US immigration. The form is called the Electronic System for Travel Authorisation form or ESTA for short. The website address is https://esta.cbp.dhs.gov/esta. It costs US$14, which is about £10 depending on the exchange rate. The ESTA lasts for two years or until your passport expires. Once the ESTA is out of date you have to reapply. The only method for this new procedure is online, so if you don’t have internet access, you may need to get help from a friend, family member or colleague who can register online on your behalf.

Do I need vaccinations?

Vaccinations are required for certain itineraries, so it depends where you choose. Your cruise specialist will be able to tell you about your specific requirements. If you’d like to find out more, the Medical Advisory Service for Travellers Abroad (MASTA) can give you a Health Brief on the countries you intend to visit for a small charge. http://www.masta.org/

When will I receive my tickets and documentation? 

You’ll get an initial confirmation for your cruise within 14 days. Then, approximately 7 to 14 days before you travel, we’ll email you your tickets and documentation. If you don’t have email, don’t worry, we’ll post them to you. Don’t forget, you’ll need to show your tickets, passport, insurance documents, plus any required visas to board the ship.

The holiday price on my booking acknowledgement and cruise line invoice do not match?

The invoice issued by the cruise line will not reflect any discounts applied by CruiseDeals. Please refer to our paperwork for the overall price and the date your cruise holiday payments are due.

How do I make amendments to my booking?

If you need to make any amendments to your booking, please contact our After Sales Department on 0871 230 4343. Just so you know, you may be subject to charges, which are detailed in the Terms and Conditions.

When is my balance payment due?

Your balance is due between 14-20 weeks prior to departure, depending on the cruise line. Please check your CruiseDeals confirmation documents for the exact date and amount.

How much luggage can I take?

Your luggage allowance will vary depending on the cruise you’ve booked. On cruises sailing from and to the UK, there are generally no restrictions, although you may be asked to limit the weight of each item to 30kg for handling purposes. Also bear in mind that space may be limited in your cabin. On fly cruises, the norm is 20-25kg per person plus 5kg hand luggage, though it depends on the airline, so please check when you book.

Are children welcome on cruises?

Most cruises lines have a great range of activities for children from 6 months to 17 years, and many ships have dedicated kids’ clubs run by fully qualified staff. Your children are welcome to dine with you, although many ships offer earlier evening meals for little ones, so you can enjoy some quality time with your partner. Babies are catered for on most ships, too, with a selection of baby food. Just so you know, some ships are adult-only, but this will be flagged up in the brochures. If you’re not sure, just ask your reservations consultant for more info.

What if I have mobility problems?

Passengers who aren’t fully mobile are welcome on most cruise ships, usually providing you’re travelling with an able-bodied companion. Please let us know if you need a scooter or wheelchair when you book, as the number allowed on board are limited for health and safety reasons. There are also a small number of cabins adapted for disabled passengers on each ship, though they’re limited.

Can you cater for special dietary needs?

This can easily be arranged. Please let us know your requirements as soon as possible so we can arrange it for you.

Is parking available at the port?

There’s parking at all major ports. The rates vary, depending on the duration of your stay. Please ask your cruise specialist for details when you book.

When can I board the ship?

Normally it’s around 4 hours before you’re due to depart, but check with your cruise line in case they have a different boarding time.

Can I reserve my cabin?

Only if that cabin type/grade is available and with some cruise lines you have to pay a charge. The cabin locations are illustrated in the brochures.

Can I prebook my shore excursions?

Every cruise line has a wide range of shore excursions to help you make the most of your time ashore. To avoid disappointment, we recommend you reserve your preferred excursions in advance with your cruise operator. You’ll find a full list of excursions on the cruise lines’ website, or give us a call and we’ll give you all the details.

How do I book?

Just give us a call on 0800 107 2323. We’re open 9am-9pm Monday to Friday, 9am-8pm Saturday and 10am-8pm Sunday.

On Board 

What is an assembly drill and do I have to go?

These are commonly referred to as lifeboat or muster drills. Everyone on the ship is required to attend the safety drill before departure to comply with the Coast Guard and International Maritime safety regulations.

Are there different classes of service on board?

No, these days, cruise ships just have one standard class. 

How many formal evenings are there on a cruise?

There are usually two formal evenings a week, but some cruise lines have a casual dress code for the entire trip.

What should I wear?

All cruise lines have their own dress code, which we’ll include with your travel documents. During the day, clothes tend to be casual, with beachwear, sun hats and sun cream recommended for warmer climates. The restaurants on board often have a dress code during the day, as well as the evenings. And don’t forget to pack a pair of comfy shoes for excursions, as some walking is usually required. After dark, the general rule is smart casual, with no shorts or sportswear. That said, some ships may have a more relaxed dress code, which may include jeans. There are also a number of more formal evenings, which are a great opportunity to dress up. Here’s a handy guide…

Smart-casual evenings

Ladies – smart separates or a dress

Men – open neck shirts and trousers

Informal evenings

Ladies – tailored trousers, skirts or a dress

Men – trousers with a smart shirt or jacket and tie

Formal evenings

Ladies – long dress/gown, tailored suit or cocktail dress

Men – dinner jacket, tuxedo or dark suit and tie

What about tipping?

Tipping is recommended on the majority of cruises as a way of saying 'thank you' for the service you’ve received. Every cruise is different, though, so please check. Some ships will leave tips to your discretion, or provide guidelines as to how much and to who you should tip, while others will automatically add a daily amount to your account so you don't have to worry about it. And some cruise lines now include all service charges and tips.

How do I keep my valuables safe?

Most cabins have a safe, but if you don’t have one there are boxes available in the pursers office.

How will I find my way around the ship?

Large ship maps are located all around the ship, so finding your way around is easy. You’ll also find a pocket-sized map in your cabin to help you get your bearings. Some ships even provide guided ship tours for first-time cruisers to help you find your feet.

Do I have to get off the ship at every port of call?

Not if you don't want to, you’re more than welcome to relax on board or sample some of the amazing facilities they have on offer.

Will there be enough to do on board?

Boredom? Not on a cruise holiday. The ships have a wide range of activities from sports facilities, kids’ clubs and quizzes, to cinemas, discos and shows. Or, if you prefer you can simply relax and put your feet up.

Are the casinos and shops open all day?

They’re only open while you’re at sea. International maritime law states they must remain closed when the ship is in port.

How will I know what activities are happening on the ship?

Your cabin steward will leave you a daily news update so you’ll have a handy schedule of events for the day, including times and locations.

Can we celebrate a special event on board?

Of course, all our cruise lines offer a great range of packages for special celebrations. Just let us know when you book and we’ll arrange everything for you.

Are there laundry services?

Almost all cruise ships have laundry facilities and many provide dry-cleaning services. There’s usually an additional charge for professional laundry. Many ships also have self-service launderettes available for a small charge.

What currency can I use on board?

This depends on the cruise line, but you’ll find nearly all ships operate a 'cash-free' system on board. You’ll be given a swipe card to use for anything you buy, and the items will be charged to your account. At the end of your stay, you’ll be given a statement detailing your purchases and the total amount due. You might be asked to provide a credit card when opening your account, or on some cruise lines you can pay with travellers cheques. When you go ashore, money can usually be exchanged for foreign currency at the reception desk, although please check as not all currencies are held on board. Further details can usually be found in your cabin, or by visiting the reception desk.

Will I get sea sick? 

Seasickness is not common on larger cruise ships as they’re fully stabilised to minimise the feeling of movement. If you do feel queasy, medicine is available from your cabin steward or the ship's doctor. If you’re prone to motion sickness, you may want to consult your doctor before your cruise.

Are there smoking areas?

Some ships do still allow smoking on board, but you’ll find this is restricted to designated areas around the ship. Please check with your cruise line for more information.

* Terms & Conditions apply
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© 2014 TUI UK Retail Limited
Prices are per person based on 2 adults sharing the lowest grade inside room unless otherwise stated. Offers apply to new bookings only and are subject to very limited availability and can be changed/withdrawn at any time without notice. Additional supplement/charges may apply. Itineraries show ports of call only and are subject to change. Calls are free from BT landlines, other operators may charge. A fee of 2% applies to credit card payments (Visa, MasterCard, Amex) which is capped at £95.00 per transaction. Payments by debit cards (Maestro or Delta) are free of charge. Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. For more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.